Rules

The online store available at www.eMCe3D.pl is run by Krystian Mądry, conducting business activity under the company eMCe3D Usługi Projektowe Krystian Mądry, entered in the Central Register and Information on Economic Activity, having the address of the place where the main activity is carried out and the address for delivery: ul. . Zielona 1H, 63-405 Latowice, NIP: 6222550939, REGON: 362523364, e-mail address: madry.krystian@gmail.com, phone number: +48 669-032-529, hereinafter referred to as the Seller.

The regulations of the online store available at the website www.eMCe3D.pl specify the terms and conditions for using the Online Store as well as the manner in which the Seller provides electronic services and conclude sales contracts via the Online Store, including rights and obligations of the Seller and the Customer, withdrawal procedure and complaint procedure.

The administrator of personal data processed in connection with the implementation of the provisions of the Regulations is the Seller. Personal data is processed for purposes within the scope and based on the principles set out in the Privacy Policy published on the website of the online store www.eMCe3D.pl. Providing personal information is voluntary. Each person whose personal data is processed by the Seller has, among others the right to inspect their content and the right to update and amend it.

The consumer may not waive the rights conferred on him in the Act of 30 May 2014 on consumer rights (Journal of Laws item 827, as amended). The provisions of the Regulations less favorable to the Consumer than the provisions of the Act are void, and in their place the provisions of the Act shall apply. In the event of any non-compliance of the provisions of the Regulations with the above. regulations, priority is given to these regulations.

 

Table of contents:

  • 1 Definitions
  • 2 General provisions
  • 3 Services provided electronically (types, conditions, withdrawal)
  • 4 Sales contract
  • 5 Order fulfillment and delivery
  • 6 Payment methods
  • 7 Warranty and complaints
  • 8 Right to withdraw from the contract
  • 9 Out-of-court dispute resolution methods
  • 10 Entrepreneurs
  • 11 Final provisions

 

  • 1

Definitions

  1. Time of order completion- the time at which the Order is completed by the Seller and then issued to a specific carrier, this time does not include the delivery time (the time between issuing the Order to the carrier and its issuing to the Customer).
  2. Business day- one day from Monday to Friday, excluding public holidays.
  3. Registration form- an interactive form available in the Online Store enabling the creation of a Customer Account.
  4. Order form- an interactive form available in the Online Store that allows placing an Order, in particular by adding the Good to the electronic basket and specifying the terms of the Good Sale Agreement with the Seller.
  5. Client:
  • a natural person with full legal capacity, and in cases provided for by generally applicable law, also a natural person with limited legal capacity,
  • a legal person,
  • an organizational unit without legal personality, whose law confers legal capacity that it has or intends to conclude Sales agreement with the Seller, as well as who uses or intends to use the Service or Electronic Service.
  1. Civil Code- the Act of 23 April 1964 Civil Code (Journal of Laws No. 16, item 93, as amended), hereinafter also referred to as Civil Code
  2. Consumer- a natural person who performs legal transactions with the entrepreneur not directly related to her business or professional activity.
  3. Customer Account- Electronic Service, marked with an individual name (login) and password provided by the Customer, a set of data in the Seller's ICT system, in which the data provided by the Customer are collected, including contact details and the history of Orders placed in the Online Store.
  4. Entrepreneur- a natural person, a legal person or an organizational unit which is not a legal person, to whom the law confers legal capacity, conducting business or professional activity on its own behalf.
  5. Regulations- these Regulations of the online store.
  6. Onlinestore - the Seller's online store available at www.venarti.pl.
  7. Seller- Krystian Mądry, conducting business activity under the company eMCe3D Usługi Projektowe Krystian Mądry, entered in the Central Register and Information on Economic Activity, having the address of the main place of business activity and the address for delivery: ul. Zielona 1H, 63-405 Latowice, NIP: 6222550939, REGON: 362523364, e-mail address: madry.krystian@gmail.com, phone number: +48 669-032-529.
  8. Goods- movable items available in the Online Store that are the subject of the Sales Agreement concluded between the Customer and the Seller.
  9. Salescontract - a contract for the sale of Goods concluded or concluded remotely between the Customer and the Seller via the Online Store.
  10. Distancecontract - a contract concluded between the Seller and the Consumer as part of an organized system of concluding distance contracts, without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the contract.
  11. Electronicservice - a service provided electronically by the Seller to the Customer via the Online Store.
  12. Consumer RightsAct - the Act of 30 May 2014 on consumer rights (Journal of Laws, item 827, as amended), hereinafter referred to as the Consumer Rights Act.
  13. Order- the Customer's declaration of intent made through the Online Store, using the Order Form, aimed at concluding a Contract for the Sale of the Good with the Seller, specifying in particular its terms, as well as the type and quantity of the Good, the method and cost of delivery, the form of payment and the customer's data necessary for the performance of the contract .

 

  • 2

General provisions The

  1. Regulations are continuously available on thewebsite eMCe3D.pl, in a manner enabling each user to obtain, reproduce and record its content by printing or saving on a carrier at any time.
  2. The Regulations are addressed to both Consumers and Entrepreneurs using the Online Store (unless the provision clearly indicates that it applies only to Customers who are Consumers), and the provisions of § 10 of the Regulations apply only to Entrepreneurs using the Online Store (i.e. legal actions directly related to the conducted business or professional activity).
  3. The administrator of personal data processed in connection with the implementation of the provisions of the Regulations is the Seller. Personal data is processed for purposes within the scope and based on the principles set out in the Privacy Policy published on the Online Store website.
  4. The Seller declares that he adheres to all the principles of the protection of Customers' personal data provided for by law.
  5. Providing personal information is voluntary. Any person whose personal data is processed by the Seller has the right to inspect their content and the right to update and amend it.
  6. The Customer agrees to the collection, storage and processing of personal data by the Seller for a purpose directly related to the implementation of the service or Good ordered in the Online Store. Detailed conditions for the collection, processing and protection of personal data by the Seller are set out in the Online Store's privacy policy.
  7. The Customer is obliged to use the Online Store and the services offered by the Seller through it in a manner consistent with the provisions of law in force in the territory of the Republic of Poland, the provisions of the Regulations, rules of social coexistence, with a view to respecting the personal rights, copyrights and intellectual property of the Seller and persons third. Delivery of illegal content by the user or the customer is prohibited.
  8. The Seller provides protection for electronic communications and digital content through the use of technical and organizational measures to secure them. At the same time, the Seller indicates that the use of the Internet and services provided electronically may be at risk of malware entering the ICT system and the Customer's device, as well as unauthorized access to the Customer's data by third parties. In order to minimize threats, the Customer should use appropriate technical security measures.
  9. The purchase of Goods can be made by a Customer who has his place of residence or place of business in the Republic of Poland. Shipping abroad is also possible. Shipping costs are calculated automatically in the basket - the price depends on the weight of the package. You should add products to the basket and select, among others country of delivery.
  10. All information about the Goods and Services provided by the Seller via the Online Store (including descriptions, prices of the Goods) provided on the Online Store website does not constitute an offer within the meaning of art. 66 of the Civil Code, but the invitation to conclude a contract specified in art. 71 kc The
  11. prices of Goods available on the Online Store website are expressed in Polish zlotys and include VAT.
  12. Using the Online Store means any customer activity that leads to the Customer becoming familiar with all content posted on the Online Store website.
  13. The Online Store has the right to organize occasional competitions and promotions, the terms of which will always be provided on the Online Store website.
  14. Merchandise promotions organized through the Online Store cannot be combined, unless the regulations of a given promotion state otherwise.

 

  • 3

Services provided electronically The

  1. Seller provides, through the Online Store, the following free Services: Registration form, Order form, Account.
  2. The use of all electronic services available in the online store (conclusion of the contract for the provision of electronic services) is voluntary and free of charge.
  3. Using the Online Store is possible provided that the ICT system used by the Customer meets the following minimum technical requirements:
  • computer, laptop or other multimedia device with Internet access,
  • access to e-mail,
  • internet browser supporting cookies (Mozilla Firefox version 17.0 and higher, Internet Explorer version 10.0 and higher, Opera version 12.0 and higher, Google Chrome version 23.0 and higher, Safari version 5.0 and higher, Microsoft Edge version 25.10586.0.0 and higher),
  • enabling the browser in the browser saving cookies and Javascript support.
  1. The customer bears the fees associated with access to the Internet and data transmission in accordance with the tariff of his Internet service provider.
  2. Services indicated in par. 1 above are provided by the Seller 7 days a week, 24 hours a day. Information about any interruptions in the provision of Services will be made available on the Online Store website.
  3. The contract for the provision of the Service consisting in viewing information posted on the Store's website is concluded for a definite period and terminates when the Customer closes the Online Store's website.
  4. The customer is obliged to enter data consistent with the facts.
  5. "Account" service (available in the "Register" and "Log in" tabs and at the stage of completing the Order Form):
  • Using the Account is possible after completing the following steps: indicating the e-mail address, data indicated in the process of completing the Registration Form and providing the password, submitting the right number of characters.
  • The data that can be completed in the Account's administrative panel will be used to place Orders in the Store when filling out the Order Form.
  • The condition for registering and creating an Account is that the User or Customer agrees to the Regulations and the Privacy Policy and to provide personal data specified in the Registration Form.
  • The contract for the provision of electronic services consisting in the conduct of the Customer Account under the Online Store is concluded for an indefinite period and terminates when the Customer sends a request to delete the Account to the e-mail address of the Online Store.
  • When filling out the Registration Form, the Customer provides a password through which he then gains access to the Account. The customer is required to protect his password and may not share the password with third parties.
  • The account is not transferable.
  1. Service "Order Form":
  • The contract for the provision of electronic services enabling customers to place orders via an interactive form is concluded for a definite period of time when the customer adds the first good to the electronic basket in the online store and is terminated when withdrawing from completing the order form or upon sending the completed Seller Order Form and placing the Order by the Customer (by clicking the button confirming the purchase and confirming the need to pay the price).
  • The process of completing the Order Form is organized so that every consumer has the opportunity to become familiar with it before making a decision to conclude the Agreement or to amend the Agreement.
  • Placing an Order takes place after the Customer completes the following steps: after completing the Order Form, and then clicking on the Online Store website button confirming the purchase and confirming the need to pay the price - until you click the button confirming the purchase and confirming the need to pay the price, you can independently modify the entered data (in for this purpose, follow the messages displayed on the Online Store website.)
  • In the Order Form, it is necessary for the Customer to provide the following data: name and surname (optional company name and tax identification number), delivery address (street, house number, apartment number, zip code, city), e-mail address, telephone number and data regarding the Sales Agreements: Goods, quantity, place and method of delivery of the Goods, method of payment for the Goods.
  1. Complaint procedure: The
  • Customer, in the event of non-performance or improper performance of the Service provided electronically by the Seller, is entitled to lodge a complaint on the terms provided for in the Regulations.
  • Complaints related to the provision of Electronic Services by the Seller and other complaints related to the operation of the Online Store (excluding the complaint mode of the Good, which is described in § 7 of the Regulations), the Customer may submit in particular: in
    • writing to the address: ul. Zielona 1H, 63-405 Latowice,
    • via e-mail to the e-mail address of the Seller: sklep@eMCe3D.pl.
  • it is recommended that the Customer provide the following information in the complaint (which will be helpful to the Seller in the course of considering the complaint and may accelerate the complaint process):
    • circumstances regarding the subject of the complaint and the appearance of any defects, e.g. the type and date of the defect,
    • determining the Customer's request,
    • data for contact of the Seller with the person submitting the complaint / Customer. The recommendations provided are not mandatory and do not affect the effectiveness in considering the complaint.
  • taking a position by the Seller in relation to a given complaint takes place immediately, but not later than within 14 calendar days from the date of its submission.
  1. The right to withdraw from the contract for the provision of electronic services is vested in the Customer who is a Consumer under the terms of the Regulations, the
  2. Customer for whom the Seller provides Account services, which are continuous and indefinite, has the right to terminate the contract for the provision of the service without giving a reason, with immediate effect. The exercise of this right will take place after sending a declaration of termination of the contract for the provision of electronic services in writing or via e-mail.
  3. The Seller reserves the right to terminate the contract for the provision of Electronic Services of a continuous and indefinite nature with a 14-day notice period if the Customer violates the provisions of the Regulations.

 

  • 4

Sales contract The

  1. conclusion of the Sales Contract between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store.
  2. The condition of placing an Order is having an active e-mail account.
  3. The procedure for concluding a Sales Agreement in the Online Store using the Order Form is as follows:
  • selecting the Good by undertaking further technical actions based on the messages displayed on the website and other information (in particular the selection of goods is done by clicking the "Add to Cart" button),
  • completing relevant data indicated in the Order Form (detailing the data necessary for the implementation of the contract): name, surname, e-mail address, telephone number, delivery address (street, house number, apartment number, zip code, city), as well as choosing the method delivery and payment methods, and in the case of customers who are entrepreneurs, also provide the company name and tax identification number to issue the invoice,
  • after the Customer provides all necessary data, a summary of the Order placed will be displayed (the summary contains information about the description of the ordered Goods, unit and total price of the ordered h Goods together with taxes and other fees, delivery costs and other costs, if they occur, the chosen method of delivery, the chosen payment method, customer data),
  • placing an Order is possible after providing the necessary personal data, accepting the content of the Regulations, confirming reading the instructions about withdrawal from the contract and clicking the button confirming the purchase.
  1. The Seller allows the Customer, via the Registration Form, to set up a Customer Account. Registration by the customer is one-off, voluntary and free. The data provided during Account registration will be used to process subsequent Orders.
  2. Immediately after receiving the Order, the Seller sends by e-mail to the Customer's e-mail address provided during the Order placement procedure, a confirmation of acceptance of the Order, which also constitutes its confirmation. Upon receipt of the above message by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
  3. In the confirmation message of the Order will be sent information about the need to send data to personalize the Good, if the Good is to be personalized and other information related to the personalized Good.
  4. The message summarizing and confirming the Order contains all the previously agreed terms of the Contract of Sale, in particular the quantity and type of Goods ordered, the total price to be paid together with the delivery costs and the amount of discounts granted (if applicable for the given Order).
  5. Consolidation, security, disclosure and confirmation to the Customer of the content of the concluded Sales Agreement (its relevant provisions) takes place by making the Regulations available on the Online Store website and sending the Customer the e-mail address provided in the message referred to in paragraph 5 above. The content of the concluded Sales Agreement is additionally recorded and secured in the IT system of the Seller's Online Store.
  6. In connection with the creation of an Account, each Customer has the option of logging in to check the status of the Order.

 

  • 5processing

Orderand delivery Theplacement

  1. delivery of Goods is available on the territory of the Republic of Poland as well as abroad and takes place to the address provided by the Customer during the Orderprocedure.
  2. Orders can be placed 7 days a week, 24 hours a day, but with the proviso that their implementation takes place on Business Days from 7 to 15. The
  3. delivery of the Goods to the Customer is payable, unless the Sales Agreement provides otherwise. The costs of delivery of the Goods (in particular fees for transport, delivery and postal services) are indicated to the Customer on the Online Store website when placing the Order, in particular when the Customer wishes to be bound by the Sales Agreement and in the information tab regarding delivery costs.
  4. The cost of delivery of the Good may vary depending on the country of delivery, size (dimensions) or / and weight of the Good or Goods.
  5. The Seller provides the Customer with the following methods of delivery or collection of the Good:
  • Courier,
  • Personal pickup at: ul. Zielona 1H, 63-405 Latowice (date and time of receipt will be individually agreed with the customer).
  1. Delivery time varies depending on the type of Good - it is always indicated in the description of the Good. The deadline for delivery of the Goods to the Customer is 2 to 30 business days, unless a different date is specified in the description of the Good or when placing the Order. In the case of Goods with different delivery dates, the delivery date is the longest indicated date. The beginning of the period of delivery of the Goods to the Customer counts as follows: in the case of a method of payment by bank transfer - from the date of crediting the Seller's bank account or settlement account and from the date of acceptance of the project - whichever comes later.
  2. The exact date of delivery of the Goods upon personal collection will be agreed with the Customer individually, and then confirmed by the Seller by a message sent to the Customer's e-mail address. The Customer will be additionally informed by the Seller by phone or via e-mail about the readiness of the Good for collection.
  3. The choice of delivery method made by the Customer while placing the Order has a direct impact on the delivery time.
  4. In the event of exceptional circumstances resulting in the need to make changes to the Order or the inability to complete the Order within the indicated period, the Seller shall immediately contact the Customer to determine the further procedure, including, for example, setting a different date for completing the Order or changing the delivery method.
  5. When completing the Order Form and in the e-mail confirming the Order, the Customer is informed about the costs of the method of delivery of the Good chosen by him.
  6. After receiving the parcel, the Customer or a third party authorized by him should, if possible, carefully check the condition of the packaging (e.g. whether it is damaged, tampering by the unauthorized person, whether the contents of the packaging are intact). In the event of damage or other irregularities, the Customer should, as far as possible, draw up a damage report in the presence of the courier and inform the Seller of this fact. If the Good looks damaged, the Seller asks the Customer not to accept the parcel. The recommendations indicated above do not exclude or limit the Customer's rights to lodge a complaint on the terms provided for in the Regulations. The above-described recommended actions of the Customer are only intended to help the Seller in determining the causes and liability for the damage. Failure to draw up a damage report does not limit the possibility of reporting damage to a shipment. The complaint procedure remains unchanged regardless of the application or non-application of the above recommendations.

 

  • 6

Payment methods The

  1. Seller allows the following payment methods:
  • traditional transfer to the Seller's bank account (indicated in the Order submission process and in the message confirming the Order).
  • transfers and quick online payments in the Przelewy24 system.
  1. In the event of payment by bank transfer, the Customer is obliged to make the payment within 3 business days from the date of receipt of the message confirming the acceptance of the order by the Seller, specifying the total cost of the order along with delivery (from the date of conclusion of the Sales Agreement).
  2. The seller documents the sale of the Goods with a receipt, and at the request of the customer issues an invoice. Proof of purchase is provided to the Customer along with the Good.

 

  • 7

Warranty and complaints The

  1. seller is liable to the buyer if the item sold has a physical or legal defect. The basis and scope of the Seller's liability to the Customer, if the Sold Good has a physical or legal defect, were established by generally applicable law, including those specified in the Civil Code (in particular in Articles 556-576 Civil Code).
  2. The Seller is obliged to provide the Customer with Goods without defects.
  3. The seller is liable to the customer under the warranty for physical defects (physical defect is the non-compliance of the item sold with the contract) and for legal defects.
  4. Complaints may be submitted, for example, in writing to the address of the Seller's registered office or by electronic means to the Seller's e-mail address.
  5. The Seller shall respond to the Customer's complaint immediately, but no later than within 14 calendar days from the date of submission. The Seller's failure to respond within the above deadline means that the Seller considered the complaint justified.
  6. It is recommended that the Customer provide the following information in the complaint (which will be helpful for the Seller in the course of considering the complaint and may accelerate the complaint process):
  • circumstances regarding the subject of the complaint - the Good and the appearance of any defects, e.g. the type and date of the defect,
  • determining the Customer's request ( requesting the method of bringing the Good into compliance with the Sale Agreement or submitting a statement on price reduction or withdrawal from the Sale Agreement),
  • contact details of the Seller with the person submitting the complaint / Customer. The recommendations provided are not mandatory and do not affect the effectiveness in considering the complaint.
  • The Customer who exercises the warranty rights should, at the Seller's expense, deliver the defective Goods to the Seller's address: ul. Zielona 1H, 63-405 Latowice.
  • If, for example, due to the type of Good, its delivery by the Customer would be excessively difficult, the Customer is obliged to make the Good available to the Seller at the place where the Good is located.

 

  • 8

Right to withdraw from the contract

  1. Pursuant to art. 27 of the Act on Consumer Rights, the Customer who is a Consumer has the right to withdraw from a distance contract without giving a reason.
  2. The right to withdraw from the contract is available within 14 calendar days from the time the Customer takes possession of the Goods or a third party indicated by him other than the carrier.
  3. In order to exercise the statutory right of withdrawal, the Customer submits to the Seller an unequivocal declaration of intent by sending it to the address: ul. Zielona 1H, 63-405 Latowice or to the e-mail address of the Seller: sklep@eMCe3D.pl.
  4. The Customer may use the form - Statement of withdrawal from the contract, constituting Annex 1 to the Regulations. The use of the form proposed by the Seller is not mandatory and does not affect the exercise of the Customer's right to withdraw from the Agreement.
  5. To meet the deadline specified in paragraph 2, it is enough to send a statement of withdrawal from the contract by electronic means or to the Seller's address before its expiry.
  6. The customer who has used the Seller to provide a Statement of withdrawal from the contract by electronic means will be immediately informed about the acceptance of the said declaration of intent by e-mail or in writing to the address provided in the Order Form.
  7. The Seller shall promptly, within no more than 14 calendar days from the date of receipt of the statement of withdrawal from the contract, reimburse the Customer for all payments received from him, including the costs of delivery. The seller reimburses the payment using the same method of payment that the customer used, unless the customer expressly agreed to a different method of reimbursement, which does not involve any additional costs for him.
  8. The Seller shall withhold the reimbursement of the payments referred to above until the receipt of the Good or confirmation by the Customer that it has been sent back, if the Seller is not obliged to collect the Good in person.
  9. After withdrawing from the contract, the Customer is obliged to return the purchased Goods to the Seller or a person authorized by him to collect them immediately, not later than within 14 calendar days from the date of submission of the Statement of withdrawal.
  10. In the case of a Customer who has chosen a method of delivery of the Goods other than the cheapest regular delivery method available in the Online Store, the Seller is not obliged to reimburse additional costs incurred by him.
  11. The consumer bears the direct cost of returning the Good.
  12. The goods should be returned to the Seller's address: ul. Zielona 1H, 63-405 Latowice.
  13. The consumer is liable only for a decrease in the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
  14. The right to withdraw from a distance contract is not entitled to the Customer who is a Consumer in relation to contracts:
  • for the provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed before the start of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the contract ,
  • in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the deadline to withdraw from the contract,
  • in which the subject of the service is a non-prefabricated product, manufactured according to the consumer's specifications or serving to meet his individual needs
  • inwhich the product supplied is undergoing rapid decay or having a short shelf life,
  • which is the subject of the provision of product delivered in a sealed package, which after opening the package can not be returned due to health or e hygiene reasons, if the packaging has been opened after delivery,
  • in which the subject of the service are Products that after delivery, due to their nature, are inseparably connected with other things,
  • in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the Agreement Sales, the delivery of which may take place only after 30 days and whose value depends on fluctuations in the market over which the Seller has no control,
  • in which the consumer expressly demanded that the Seller come to him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the consumer, or provides Products other than spare parts necessary for the performance of repair or maintenance, the right to withdraw from the contract is entitled to the consumer in respect of additional services or Products
  • in which the subject of the service are sound recordings or visual or computer programs delivered in a sealed package, if the package was opened after delivery,
  • delivery of newspapers, periodicals or magazines, with the exception of a subscription,
  • contractconcluded by public auction,
  • provision of accommodation services other than for residential purposes, transport of goods, car rental, gastronomy, leisure services, entertainment, sports or cultural events, if the contract indicates the day or period of service provision,
  • delivery of digital content that is not recorded on a tangible medium, if the performance of the service began in express consent of the consumer before the deadline to withdraw from the contract and after informing him by the Seller about the loss of the right to withdraw from the contract.

 

  • 9

Out-of-court dispute resolution methods A

  1. consumer who is a consumer shall have the right to use out-of-court dispute resolution methods.
  2. Information on the possibility of exercising this right and appropriate procedures are available at the offices and on the websites of municipal (poviat) consumer ombudsmen, social organizations, whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection and at the Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php, http://www.uokik.gov.pl/spprawy_ind Individualne.php, http://www.uokik.gov.pl/wazne_adresy.php.
  3. For Clients who are Consumers, various possibilities are provided for using out-of-court dispute resolution, including:
  • submitting an application for resolving a dispute arising from the concluded Contract of Sale to the permanent amicable consumer court referred to in Art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws No. 4, item 25, as amended), the regulations of the organization and operation of permanent consumer courts of arbitration are set out in the Regulation of the Minister of Justice of 25 September 2001 in on determining the rules of organization and operation of permanent consumer arbitration courts. (Journal of Laws No. 113, item 1214, as amended),
  • requesting the provincial inspector of the Trade Inspection to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller,
  • using poviat (municipal) assistance Consumer Ombudsman or social organization whose statutory tasks include consumer protection (e.g. Consumer Federation),
  • using the electronic method of resolving disputes with the Seller via the EU platform available at: https://webgate.ec.europa.eu/odr/main /index.cfm?event=main.home.show&lng=PL

 

  • 10

Entrepreneurs

  1. This paragraph of the Regulations and the provisions contained therein apply only to customers who are not consumers.
  2. In the event of differences in the provisions of the Regulations contained in § 10 (applicable only to entrepreneurs) with respect to the other provisions of the Regulations, the provisions of § 10 shall. The
  3. applySeller shall have the right to withdraw from the Sales Agreement concluded with a Customer who is not a Consumer within 14 calendar days from its conclusion. The right of withdrawal is in this case without giving a reason by sending an appropriate statement.
  4. In the case of Customers who are not Consumers, the Seller may terminate the contract for the provision of Electronic Services with immediate effect and without indicating the reasons by sending an appropriate statement.
  5. The Seller has the right to limit the available payment methods, including the necessity to make a prepayment in whole or in part, regardless of the payment method chosen by the Customer and the fact of concluding the Sales Agreement
  6. . Upon the release of the Goods by the Seller to the selected carrier, the non-Consumer Customer receives benefits and burdens associated with the Good and the risk of its accidental loss or damage. The Seller shall not be liable for any loss, defect or damage of the Good arising from its acceptance for transport until its delivery to the Customer, and shall not be liable for any delay in delivery of the Good.
  7. In the case of delivery of the Goods via the carrier, the Customer who is not a Consumer is obliged to examine the parcel in time and in the manner adopted for such shipments. If it finds that during transport there was a loss or damage to the Good, it is obliged to perform all actions necessary to determine the liability of the carrier.
  8. The invoice is the document authorizing the complaint of defective Goods for customers who are not Consumers.
  9. Bearing in mind the provision of art. 558 § 1 of the Civil Code, the Seller's liability under the warranty for the Goods against a Customer who is not a Consumer shall be excluded.
  10. Disputes arising between the Seller and a Customer who is not a Consumer shall be subject to the court having jurisdiction over the seat of the Seller.

 

  • 11

Final provisions

  1. The agreements are concluded in accordance with Polish law and in Polish via the Online Store.
  2. The Seller respects all the Customer's rights under Polish law.
  3. Amendments to the Regulations can only be made for important reasons, such as a change in the law, change in payment methods, a change in delivery methods - to the extent that these changes affect the implementation of the provisions of the Regulations
  4. In the case of conclusion of continuous contracts based on the Regulations (this applies to Account services), the amended regulations bind the Seller if the requirements specified in art. 384 and 384 of the Civil Code, i.e. the customer has been properly notified of the changes and has not terminated the contract within 14 calendar days of the date of notification.
  5. in the event of conclusion of non-continuous contracts pursuant to the Regulations (this applies, e.g., to the Sales Agreement), changes to the Regulations will not in any way affect the acquired rights of Customers who are Consumers before the date of entry into force of amendments to the Regulations (including: changes to the Regulations will not affect for placed or placed Orders and concluded, implemented or executed Sales Agreements).
  6. In a situation where a change in the Regulations would result in the introduction of new fees or an increase in current fees, the Customer who is a Consumer may exercise the right to withdraw from the contract.
  7. The Seller is obliged to notify Customers on each change of the Regulations on the Online Store's website, at least 14 days before the entry into force of the updated version of the Regulations, the
  8. Customer has the right not to accept the new wording of the Regulations.
  9. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code, the Act on the provision of electronic services of July 18, 2002 (Journal of Laws No. 144, item 1204, as amended). ), the law on consumer rights.
  10. Annexes to the Regulations constitute its integral part.
  11. The Regulations enter into force on April 12, 2019.

 

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